Return Policy

Return Policy

Effective Date: 22/11/2024

At ARESS, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, you can return your glasses under the following conditions:

1. Return Conditions

We accept returns if:

  1. The return request is made within 30 days of the purchase date.
  2. The glasses are in their original condition, undamaged, and not broken.
  3. The glasses are returned with their original packaging and any included accessories.

2. Non-Returnable Items

We cannot accept returns for:

  • Glasses that are broken, scratched, or damaged after delivery.
  • Custom or personalized items unless they arrive defective or damaged.

3. How to Initiate a Return

  1. Contact Us: Email us at contact@aress.com with your order number, reason for the return, and photos of the item (if applicable).
  2. Return Authorization: Once approved, we will provide instructions for returning the item.
  3. Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped).

4. Refunds

  • Processing Time: Once we receive and inspect the returned item, refunds will be processed within 5-7 business days.
  • Payment Method: Refunds will be issued to the original payment method.
  • Shipping Fees: Original shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

If you would like to exchange your glasses for a different model, size, or color, please contact us at contact@aress.com. Exchanges are subject to product availability.

6. Damaged or Defective Items

If your glasses arrive damaged or defective, please email us at contact@aress.com within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no extra cost to you.

We appreciate your understanding and thank you for shopping with ARESS!

If you have any questions, feel free to reach out to us at contact@aress.com.